Customer Experience Specialist (Non Voice) at Mindbridge

Who We AreWe are Pakistan’s largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country’s industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.The JobAs Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Get Hired Faster Walk-In Interviews Open Now!Looking to kickstart your career without the wait? Weve got you covered!For thequickest responseand afast-track hiring process, visit our office forwalk-in interviews. Just bring your:Original CNICUpdated CVWhen:Monday to Saturday, 11:00 AM – 6:00 PMWhere:Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.Dont miss this chance to secure your dream job quickly! Walk in and walk out with an offer!What we offer:Highest salary package for Non-Voice Customer Support: up toPKR 150,000No sales or monthly targetsMedical InsuranceLeave EncashmentOn job trainingState-of-the-art infrastructureAnnual IncrementEmployee engagement appreciation programsResponsibilities:Manage incoming chats/emailsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policiesTake the extra mile to engage customersQualificationsA-Levels/IntermediateNatural instinct to empathize with usersExcellent verbal and written communication skillsNative or bilingual spoken and written English skillsDetail-orientedWe pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion. Who We Are Who We Are We are Pakistan’s largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country’s industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe. The Job

Manage incoming chats/emailsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policiesTake the extra mile to engage customers Manage incoming chats/emails Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers

A-Levels/IntermediateNatural instinct to empathize with usersExcellent verbal and written communication skillsNative or bilingual spoken and written English skillsDetail-oriented A-Levels/Intermediate Natural instinct to empathize with users Excellent verbal and written communication skills Native or bilingual spoken and written English skills Detail-oriented We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion. We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.

📊 Experience Required: Associate

⭐ Seniority Level: Associate

🎯 Job Function: Customer Service, Analyst, and Product Management

See who Mindbridge has hired for this role

🏭 Industries: Outsourcing and Offshoring Consulting

👥 Number of Applicants: 126

📅 Posted Date: December 16, 2025