Technical Support Engineer at Soliton Technologies

Job DescriptionAbout Us:Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.About The RoleWe are seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.ResponsibilitiesTroubleshoot problems reported by customers and help solve technical issues.Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.Develop customer-facing documentation for our solutions on an as-needed basis.Communicate customer needs and wishes to our product team.Log and track customer issues, and communicate status back to the customer.Address issues resulting from application monitoring to ensure system availability.RequirementsExcellent understanding of the technical fundamentals of the web-based applications.Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.Knowledge in HL7 (V3 preferred), XML, and web services.Experience working with enterprise systems such as Jboss and WebLogic.Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.Excellent written and verbal communication skills. Strong customer service skills.Bachelors degree in Computer Science, technical field, or equivalent experience.Shift Timings: Rotational (Afternoon Shift, Evening Shift)What We OfferTax-free, remittance-based salary structure.Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.Collaborative and innovative work environment.Continuous learning and professional development opportunities.Exposure to international teams and large-scale data platforms.Role Code:ST25Q4TE About Us:

Troubleshoot problems reported by customers and help solve technical issues.Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.Develop customer-facing documentation for our solutions on an as-needed basis.Communicate customer needs and wishes to our product team.Log and track customer issues, and communicate status back to the customer.Address issues resulting from application monitoring to ensure system availability. Troubleshoot problems reported by customers and help solve technical issues. Answer questions from customers as well as prospective customers about the features and capabilities of our solutions. Develop customer-facing documentation for our solutions on an as-needed basis. Communicate customer needs and wishes to our product team. Log and track customer issues, and communicate status back to the customer. Address issues resulting from application monitoring to ensure system availability.

Excellent understanding of the technical fundamentals of the web-based applications.Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.Knowledge in HL7 (V3 preferred), XML, and web services.Experience working with enterprise systems such as Jboss and WebLogic.Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.Excellent written and verbal communication skills. Strong customer service skills.Bachelors degree in Computer Science, technical field, or equivalent experience. Excellent understanding of the technical fundamentals of the web-based applications. Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus. Knowledge in HL7 (V3 preferred), XML, and web services. Experience working with enterprise systems such as Jboss and WebLogic. Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus. Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus. Excellent written and verbal communication skills. Strong customer service skills. Bachelors degree in Computer Science, technical field, or equivalent experience. Shift Timings: Rotational (Afternoon Shift, Evening Shift) What We Offer Tax-free, remittance-based salary structure.Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.Collaborative and innovative work environment.Continuous learning and professional development opportunities.Exposure to international teams and large-scale data platforms. Tax-free, remittance-based salary structure. Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare. Collaborative and innovative work environment. Continuous learning and professional development opportunities. Exposure to international teams and large-scale data platforms. ST25Q4TE

📊 Experience Required: Minimum 3 years

⭐ Seniority Level: Entry level

🎯 Job Function: Information Technology

See who Soliton Technologies has hired for this role

🏭 Industries: IT Services and IT Consulting

👥 Number of Applicants: 46

📅 Posted Date: December 17, 2025