General Banking Officer at U Microfinance Bank Limited

Location: Across Pakistan, Multiple Cities LocationPurpose of JobThe role is responsible for delivering exceptional customer service by managing account opening, maintenance, and closure processes, ensuring compliance with bank policies, and supporting branch-level customer relationship management. The position plays a key role in guiding customers on banking products, processing their service requests efficiently, and maintaining accurate documentation to ensure a seamless banking experience.Job ResponsibilitiesProvide accurate guidance to customers regarding bank products, policies, and documentation requirements for various types of accounts.Respond to customer inquiries related to the Account Opening Form and associated procedures.Perform end-to-end account opening activities, including form scrutiny, receipt of initial deposit, system input, and account number generation.Ensure complete and accurate completion of KYC requirements in accordance with bank policies and regulatory guidelines.Verify and ensure proper scanning and maintenance of specimen signature cards.Maintain and update records related to Zakat status, hold mail accounts, dormant accounts, and undelivered mail items.Oversee the timely issuance and processing of cheque books, including requisition and delivery without printing errors.Manage account maintenance requests for branch customers, ensuring accurate and timely updates.Handle all account closing requests, ensuring accurate deduction of applicable charges and payment of profit (if any) prior to closure.Maintain and record all Account Opening Forms in line with the banks Operational Manual and compliance standards.Build and sustain strong customer relationships to enhance client retention and satisfaction.Provide effective post-sale services and support to ensure ongoing customer engagement and contributing to deposit mobilization efforts to support branch business growth.Perform any additional tasks assigned by the line manager.Soft CompetenciesAttention to detailCustomer Relationship Management (CRM)Strong presentation and interpersonal skillsExcellent verbal and written communication skillsAbility to work effectively under pressureProactive approach to timely resolution of customer queriesEligibilityBachelors degree(Mandatory) – in Business, Commerce, or a related disciplineAcademic performance:Annual system:70 minimumSemester system:CGPA 3.0Minimum age:18 yearsGeneral InstructionsWritten test at designated centersOnline applications onlyTests conducted in multiple cities across PakistanNo TA/DAfor test or interview Location: Across Pakistan, Multiple Cities Location Location: Across Pakistan, Multiple Cities Location Purpose of Job Purpose of Job

Provide accurate guidance to customers regarding bank products, policies, and documentation requirements for various types of accounts.Respond to customer inquiries related to the Account Opening Form and associated procedures.Perform end-to-end account opening activities, including form scrutiny, receipt of initial deposit, system input, and account number generation.Ensure complete and accurate completion of KYC requirements in accordance with bank policies and regulatory guidelines.Verify and ensure proper scanning and maintenance of specimen signature cards.Maintain and update records related to Zakat status, hold mail accounts, dormant accounts, and undelivered mail items.Oversee the timely issuance and processing of cheque books, including requisition and delivery without printing errors.Manage account maintenance requests for branch customers, ensuring accurate and timely updates.Handle all account closing requests, ensuring accurate deduction of applicable charges and payment of profit (if any) prior to closure.Maintain and record all Account Opening Forms in line with the banks Operational Manual and compliance standards.Build and sustain strong customer relationships to enhance client retention and satisfaction.Provide effective post-sale services and support to ensure ongoing customer engagement and contributing to deposit mobilization efforts to support branch business growth.Perform any additional tasks assigned by the line manager. Provide accurate guidance to customers regarding bank products, policies, and documentation requirements for various types of accounts. Respond to customer inquiries related to the Account Opening Form and associated procedures. Perform end-to-end account opening activities, including form scrutiny, receipt of initial deposit, system input, and account number generation. Ensure complete and accurate completion of KYC requirements in accordance with bank policies and regulatory guidelines. Verify and ensure proper scanning and maintenance of specimen signature cards. Maintain and update records related to Zakat status, hold mail accounts, dormant accounts, and undelivered mail items. Oversee the timely issuance and processing of cheque books, including requisition and delivery without printing errors. Manage account maintenance requests for branch customers, ensuring accurate and timely updates. Handle all account closing requests, ensuring accurate deduction of applicable charges and payment of profit (if any) prior to closure. Maintain and record all Account Opening Forms in line with the banks Operational Manual and compliance standards. Build and sustain strong customer relationships to enhance client retention and satisfaction. Provide effective post-sale services and support to ensure ongoing customer engagement and contributing to deposit mobilization efforts to support branch business growth. Perform any additional tasks assigned by the line manager. Soft Competencies Soft Competencies Attention to detailCustomer Relationship Management (CRM)Strong presentation and interpersonal skillsExcellent verbal and written communication skillsAbility to work effectively under pressureProactive approach to timely resolution of customer queries Attention to detail Customer Relationship Management (CRM) Strong presentation and interpersonal skills Excellent verbal and written communication skills Ability to work effectively under pressure Proactive approach to timely resolution of customer queries Eligibility Eligibility Bachelors degree(Mandatory) – in Business, Commerce, or a related disciplineAcademic performance:Annual system:70 minimumSemester system:CGPA 3.0Minimum age:18 years Bachelors degree(Mandatory) – in Business, Commerce, or a related discipline Bachelors degree Academic performance: Annual system:70 minimum 70 minimum Semester system:CGPA 3.0 CGPA 3.0 Minimum age:18 years Minimum age: General Instructions General Instructions Written test at designated centersOnline applications onlyTests conducted in multiple cities across PakistanNo TA/DAfor test or interview Written test at designated centers Online applications only Online applications only Tests conducted in multiple cities across Pakistan No TA/DAfor test or interview No TA/DA

📊 Experience Required: Entry level

⭐ Seniority Level: Entry level

🎯 Job Function: Sales, Customer Service, and Business Development

See who U Microfinance Bank Limited has hired for this role

🏭 Industries: Consumer Services, Financial Services, and Banking

👥 Number of Applicants: 71

📅 Posted Date: December 17, 2025