Assistant Manager at S&P Global | Islamabad

About The Role:Grade Level (for internal use):09About The Role:Grade Level (for internal use):09About theRole:Assistant Manager, Client Services – Credit SupportThe Team:The Client Support team is responsible for providing support to our clients on our business intelligence tools by holding investigative conversations with clients driving product usage. You will manage this team and gain in-depth knowledge of our SP Global Market Intelligence Product suite.Responsibilities and Impact:As the face of the organization, your typical day requires you to support associates who answer client queries by leveraging your working knowledge of our platform, your knowledge of multiple industries, and your expert soft skills honed from working with clients. Additionally, youll help identify and develop new associates strengths to set them up for success when they progress to other parts of the commercial organization.Develop your leadership qualities by helping associates set and achieve goals that are line with the companys vision. Instil a growth mindset, lead by example, and lay the foundation for the next generation of leaders within the company.Continue to develop your product and industry knowledge by serving as a subject matter expert and trainer for associates who need help formulating solutions to the business needs of our expansive client base.Oversee a team of associates who are supporting clients of MI and Cap IQMonitor staffing levels throughout the day and adjust as needed phone, e-mail, chatCoordinate scheduling associates with global leads/local management for MI/CIQ coverageTake lead on any technical issues that arise coordinate with internal stakeholders (site down/Salesforce/CxEngage issues)Spend a significant portion of your day as a mentor and leader to help newer Associates understand best practices and advanced conceptsEnsure customer experience through maintaining quality assurance practices and provide feedback to associates for developmentReview and follow-up on actionable surveys received from clients dailyAssist with onboarding tasks and planning for all incoming new hiresPartner with Market Intelligence and Cap IQ trainers by assisting with auxiliary trainingMake suggestions regarding product usability, presentation, and data qualityAssist with recruiting and hiringBasic Qualifications:What Were Looking For:Minimum of a Bachelor’s/College degree in Economics, Finance or equivalentStrong knowledge in finance and understands the business models of companies within our covered industriesExcellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectivelyTeam-player mentality with strong collaboration skillsCan independently see projects/initiatives through to completionFlexible to changes in a dynamic environmentProficiency with the SP Capital IQ Pro and SP Capital IQ PlatformsAbout SP Global Market IntelligenceAt SP Global Market Intelligence, a division of SP Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence.Whats In It ForYou?Our Mission:Advancing Essential Intelligence.Our People:We’re more than 35,000 strong worldwideso we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipThroughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at SP Global.Our Benefits Include:Health Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your f