Operations Supervisor – Insurance
Sybrid Careers
Karachi Division, Sindh, Pakistan
Full-time
Full-time
💰 Compensation
Not specified
📋 Job Description
Job DescriptionLocation:KarachiShift Timings:Rotational ShiftsQualification:GraduationExperience:Proven experience in Health, Life, Medical, and General InsuranceStrong background in inbound and outbound salesPrior experience in an insurance call center or operations management is preferredSkillset Required:Team leadership and people management capabilitiesStrong knowledge of Health, Life, Medical, and General insurance product Job Specifications:Supervise daily insurance operations to ensure efficiency and service quality.Lead teams handling inbound and outbound insurance-related interactions.Manage KPIs, SLAs, and operational workflows for optimal performance.Handle customer escalations and ensure high-quality service delivery.Coordinate with cross-functional teams to support insurance processes and campaigns.Analyze performance reports and apply insights for operational improvements. Location: Shift Timings: Qualification: