Principal Consultant – ITSM/BCMS at Inbox Business Techno…

We at Inbox Business Technologies, are seeking a Principal Consultant – ITSM/BCMS, who will be responsible for leading IT Service Management consulting engagements and driving end-to-end ITSM implementation projects for clients across various industries. This role involves managing a team of consultants, delivering high-quality ITSM advisory services, and ensuring alignment with ISO 20000 and ITIL best practices. The ideal candidate will bring extensive implementation experience, strong leadership capabilities, and deep expertise in ITSM frameworks and tools. Also, additionally, having a sound knowledge of ISO 22301 BCMS along with DevSecOps experience would be welcomed.ResponsibilitiesLead and manage ITSM implementation and transformation projects, ensuring project delivery within scope, time, and quality expectationsOversee development and enhancement of ITSM processes aligned with ISO 20000 and ITIL frameworksProvide strategic guidance to clients on IT service governance, service delivery optimization, and continuous improvement initiativesManage and mentor a team of ITSM consultants, enabling skills development and performance excellenceConduct gap assessments, maturity evaluations, and process design workshops with client stakeholdersSupport presales activities including proposal development, solution presentations, and effort estimationCollaborate with cross-functional teams to ensure seamless integration with IT operations and governance functionsEnsure compliance and maintain documentation throughout the lifecycle of ITSM engagementsStay updated on industry trends and advancements in ITSM tools (e.g., Jira, ServiceNow, BMC Remedy, Managed Engine etc.), frameworks, and standardsRequirementsMaster’s or Bachelor’s degree in Information Technology, Computer Science, or IT-related fieldITIL Expert/Managing ProfessionalISO 20000 Lead Implementer / Lead Auditor8 – 10 years of experience in ITSM consulting or related rolesIn-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulationsPractical experience in ISO 20000 implementationFamiliarity with other IT standards/frameworks such as ISO 27001, ISO 22301, DevSecOps and COBIT, NIST, NCA, SAMA would be an added advantageExcellent leadership, problem-solving, and decision-making skillsProven ability to manage multiple projects and clients simultaneouslyExperience in conducting internal and external audits related to ITSM would be an added advantageStrong stakeholder engagement, report writing, and project management skills