Service Support Engineer
dinCloud Pakistan, An ATSG Company
Islamabad, Islāmābād, Pakistan
Full-time
Full-time
💰 Compensation
Not specified
📋 Job Description
About The RoleService Support Engineer provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.What You Will DoEssential Job Functions:Background and understanding of technical cloud-based MSP workspace and environment.Debugging issues for various flavors of Windows, Linux, and Mac.Server administration (2008,2012,2016,2019)Domain Controllers, Active Directory, DNS, DHCP.RMM tools (Kaseya, SolarWinds RMM, Ninja)Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)Alerts configurations and escalations (email, SMS, etc.)Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)OS patching/updating tools (SCCM, SCOM, WSUS, WDS)Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)Good understanding of software and hardware techniques for x86 virtualizations.Analyze system logs and identify potential issues with computer systems.Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.Responsible for documenting the configuration of the system.Effectively multitask and manage competing prioritiesTeam player – ready to contribute whatever it takes or play any role on a team to get the job doneIntune management experienceO365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.What Qualifies YouBSc. Engineering degree (Electrical/Telecom/Computer)Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365Highly technical, organized, and have excellent communication and people skills.A highly motivated individual who thrives in a fast-paced environment.Comfortable in both local and global working environments.Excellent time management organizational skillsA friendly, positive, and customer-driven attitude Essential Job Functions: Background and understanding of technical cloud-based MSP workspace and environment.Debugging issues for various flavors of Windows, Linux, and Mac.Server administration (2008,2012,2016,2019)Domain Controllers, Active Directory, DNS, DHCP.RMM tools (Kaseya, SolarWinds RMM, Ninja)Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)Alerts configurations and escalations (email, SMS, etc.)Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)OS patching/updating tools (SCCM, SCOM, WSUS, WDS)Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)Good understanding of software and hardware techniques for x86 virtualizations.Analyze system logs and identify potential issues with computer systems.Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.Responsible for documenting the configuration of the system.Effectively multitask and manage competing prioritiesTeam player – ready to contribute whatever it takes or play any role on a team to get the job doneIntune management experienceO365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices. Background and understanding of technical cloud-based MSP workspace and environment. Debugging issues for various flavors of Windows, Linux, and Mac.