AWS Cloud Engineer at dinCloud Pakistan, An ATSG Company …

SummaryWe are seeking a highly skilled Cloud Support Engineer with strong hands-on experience in AWS and Azure production environments. This role focuses on supporting customer workloads, provisioning cloud infrastructure, resolving incidents, and ensuring optimal performance of mission-critical systems. The ideal candidate brings a strong background in cloud operations and excels in direct client support scenarios.Job ResponsibilitiesDesign, deploy, and manage cloud infrastructure using AWS best practices.Monitor, troubleshoot, and optimize performance in production environments.Ensure system security, data protection, and compliance with organizational and regulatory standards.Support high availability and disaster recovery planning and implementation.Collaborate with developers and other engineers to support application deployment and scalability.Respond to production incidents and participate in root cause analysis and remediation.Provision, configure, and manage cloud resources including EC2/VMs, storage, security groups, load balancers, VPC networking, IAM policies.Support hybrid environments and assist customers with migrations between on-prem and cloud.Monitor infrastructure performance and availability using CloudWatch, Azure Monitor, and other alerting tools.Respond to support tickets for outages, degraded performance, networking issues, and account configuration requests.Implement cloud security controls, patching oversight, backup and recovery operations.Troubleshoot connectivity, DNS, VPN, firewall/security rule issues across AWS and Azure.Assist with tagging, reporting, and resource governance to ensure compliance and cost optimization.Participate in on-call rotations and incident root-cause reviews.Partner with internal teams and the customer on improving operational reliability.QualificationsAWS Certification required (SysOps Administrator preferred; Solutions Architect or similar acceptable).35 years in AWS cloud operations or support engineering roles (Azure experience strongly preferred as secondary skill).Strong understanding of:VPC networking, transit gateways, routing, subnets, security groups, NACLsEC2 sizing, EBS, snapshots, load balancers, Availability Zones, IAMHands-on experience supporting production systems and responding to incidents.Experience with ticketing workflows and service delivery (ITIL familiarity is a plus).Scripting for automation (PowerShell, Bash, or Python) light usage; not a developer role.Familiarity with Azure equivalent services (VMs, VNets, NSGs, AAD, monitoring, Storage Accounts).Job RequirementsShould be willing to accept a long-term work-from-home arrangement.Should be amenable to a permanent night shift schedule. Summary