Project Manager – Operational Excellence at Prime System …

Prime System Solutions is a Managed Service Provider supporting clients across the US and Canada. We connect global businesses with top talent from Pakistan, the UAE, and the Philippines, helping organizations scale with efficiency and excellence.Job Title:Project Manager, Operational ExcellenceReports to:Director, Operations EnablementJob Type:Full-timeTime:5PM – 2AM PKTLocation:Lahore/Islamabad, PakistanWe are seeking an experienced Project Manager, Operational Excellence, who will play a key role in driving continuous improvement across the organization. This role focuses on evaluating current business processes, identifying gaps, and implementing data-driven solutions that enhance efficiency and customer experience. Working closely with cross-functional teams and leadership, the Project Manager will lead multiple initiatives from planning through execution while fostering a culture of collaboration, accountability, and measurable results.Responsibilities:Conducting current-state assessments of business processes to identify improvement opportunitiesBased on the assessments, be able to create project plans to address identified improvement opportunitiesManaging multiple projects concurrently, successfully kicking off, managing, and ultimately implementing process improvement initiativesActively employing project management skills related to overall project tracking, deliverables management, action item tracking, meeting minutes, team communications, and presentationsSuccessfully managing and influencing stakeholders throughout a projectWorking with leadership across the organization to identify opportunities for process improvement and leverage data to prioritize the identified opportunities; integrating and interpreting data from diverse sources to drive decision-making and provide recommendations to leadershipCommunicating effectively – both verbally and in writing – across the organizationAddressing ad hoc issues impacting billing operations or the customer experience with speed and urgency, working with internal teams to drive positive outcomesActing as a liaison between the Customer Experience department and product teams, identifying key problems to solve with technology, advocating for team priorities, and supporting change management of new product rollouts.RequirementsBachelor’s degree in business administration or any other relevant degree program.3-5 years of professional experience, ideally in an operations or process improvement roleSuperior communication, organizational, and interpersonal skillsDemonstrated ability to direct, influence, and coach team members to achieve program outcomesA patient, customer-centric, and proactive mindsetAbility to develop and maintain effective relationships with team members at all levels in the business and be able to leverage those relationships to drive change in the organizationAbility to support other team members effectively and constructivelyTime management skills with experience in working on tight project deadlinesAbility to understand user requirements and desired business outcomesAbility to utilize quantitative and qualitative data to interpret reportsExpertise in the use of Microsoft Applications – specifically Excel, Word, and PowerPointStrong problem-solving skills and an ability to work independently and within a teamPassion for identifying roadblocks and inefficiencies and putting process improvement opportunities into action. Job Title: Reports to: Job Type: Time: