Customer Support Coordinator – Night Shift at ibex | Kara…

Ibex, representing one of its global clients, is looking for a dedicated and detail-orientedCustomer Support Coordinatorto join our team. This is a full-time,onsite night-shift role. The ideal candidate will deliverexceptional customer service,manage member onboarding, and ensure a smooth experience throughout the customer lifecycle. This position requires strong communication skills, a customer-centric approach, and the ability to collaborate effectively in a fast-paced environment.Key ResponsibilitiesDeliver a high standard of customer service by managing inbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.Guide new members through the onboarding process, ensuring they are well-informed about their benefits and entitlements.Build and maintain positive member relationships through proactive communication, regular follow-ups, and personalized support.Support member retention by addressing queries, resolving issues, and identifying opportunities for service improvement.Assist with membership account updates, billing inquiries, and other administrative tasks as required.Collaborate cross-functionally with internal departments to optimize the member experience and streamline processes.Accurately document all member interactions and updates in company systems to maintain alignment and transparency.Coordinate with field teams to support scheduling, service activities, and operational efficiency.Perform other relevant duties, demonstrating strong verbal and written communication skills across multiple channels.Qualifications RequirementsMinimumHigher Secondary Education / HSSC(bachelors degree preferred).1 year of experiencein customer service, client relations, or sales.Willingness and ability to work in anight shift (onsite).Excellent verbal and written communication skills.Strong organizational and multitasking abilities with keen attention to detail.Proactive, adaptable, and collaborative team player.Comfortable managing high call volumes while maintaining a customer-first approach.Demonstrated ability to prioritize and meet deadlines in a dynamic work environment. Ibex, representing one of its global clients, is looking for a dedicated and detail-orientedCustomer Support Coordinatorto join our team. This is a full-time,onsite night-shift role. The ideal candidate will deliverexceptional customer service,manage member onboarding, and ensure a smooth experience throughout the customer lifecycle. This position requires strong communication skills, a customer-centric approach, and the ability to collaborate effectively in a fast-paced environment. Ibex Customer Support Coordinator onsite night-shift role