Dev Ops Business Analyst at GXA | Pakistan

Role SummaryThe Dev/Ops Business Analyst acts as the client-facing bridge between business stakeholders andthe Dev/Ops engineering team. This role is pivotal in gathering and documenting businessrequirements, mapping workflows, identifying integration or automation opportunities, andtranslating needs into clear, actionable specifications for the Dev/Ops Engineer. The analystensures that proposed solutions align with client goals, are technically feasible, and operationallyrobust.Core ResponsibilitiesClient Discovery Requirements GatheringLead structured discovery sessions with clients and internal stakeholdersDocument business processes, pain points, data flows, and desired outcomesIdentify opportunities where integrations, automation, or custom development will delivervalue.Solution Scoping DesignTranslate business requirements into functional specifications, user stories, wireframes,and acceptance criteria.Map system interactions, including API usage, data movement, and workflow triggersValidate requirements with the Dev/Ops Engineer to ensure technical feasibilityProject Coordination Client CommunicationDefine project scope, success criteria, timelines, and dependenciesServe as the primary point of contact for status updates and requirement clarificationsEnsure clients understand trade-offs, risks, and set realistic expectationsProcess Workflow OptimizationAnalyze existing business processes and recommend improvementsIdentify automation opportunities, such as ETL, API-based workflows, and SQL-driventasks.Support the creation of standardized process models and documentation.Testing ValidationWrite test cases and acceptance criteria for proposed solutionsCoordinate User Acceptance Testing (UAT) with clientsValidate that the final solutions meet business requirements before deploymentDocumentation Knowledge TransferProduce detailed documentation, diagrams, decision logs, and training materialsFacilitate handovers to operations, support, and engineering teams to ensure smoothtransitions.Required Skills ExperienceBusiness AnalysisStrong ability to document workflows, requirements, and process mapsExperience writing functional requirements, user stories, EPICs, and acceptance criteriaFamiliarity with business modeling frameworks, such as BPMN, swim lanes, and as-is/to-beprocess mapping.Technical Foundations (Non-Engineer Level)Working knowledge of APIs, data integration concepts, and SQL structuresAbility to interpret system architecture diagrams and data flowsComfortable collaborating with engineers to assess feasibility and scopeClient-Facing CommunicationAbility to lead discovery workshops and explain technical concepts in simple termsStrong interviewing skills, documentation expertise, and skill in setting expectationsExperience presenting solutions and gathering client feedbackProject Change ManagementAbility to coordinate tasks, timelines, and manage stakeholder expectationsExperience facilitating UAT and managing iterative requirement changesPreferred ExperienceBackground in software development, DevOps, or data integration environmentsFamiliarity with Azure ecosystems, including Data Factory, Pipelines, and SQLExperience with requirements management tools such as Azure DevOps, Jira, or equivalentplatforms.Experience working in consulting or Managed Service Provider (MSP) environments.5. How This Role Pairs with the Dev/Ops EngineerBusiness AnalystDev/Ops EngineerDefines the “what and why” of the solutionHandles the how and builds the solutionThe Business Analyst ensures clarity, reduces rework, improves client value delivery, and enhancesthroughput for the engineering role, resulting in optimized project outcomes and client satisfaction. Role Summary Role Summary Core Responsibilities Core Responsibilities