Assistant Manager – Business Enablement & Digitization at…

Last Date to Apply: 27th December, 2025Employment Type:This is a full-time position.Grade:This is a contract based position for 1 year.Location:This role is based in Islamabad, Pakistan. (Onsite)About the role:The AM Business Enablement and Digitization role is responsible for managing day-to-day operational activities related to SME Servicing. Also, he/she will be ensuring smooth functioning of the B2B Portal, supporting stakeholders through timely reporting, troubleshooting system issues, and coordinating with technology teams for system improvements. The role requires strong analytical skills, attention to detail, and the ability to manage multiple operational workflows efficiently.Your Impactful Goals will include:Ensure timely issuance of waivers after validating mandatory documents, strictly adhering to established procedures and compliance requirements.Oversee end-to-end physical inventory management of devices and SIMs for the respective region to effectively support channel needs.Provide Specialized Operational support to ensure smooth functioning of all B2B Portal modules and features.Plan and execute campaigns to increase portal usage and adoption among internal teams and business stakeholders.Analyze trends and provide actionable insights to drive continuous improvement in B2B Portal performance.Lead User Acceptance Testing (UAT) for new features, enhancements, and system patches.Ensure adherence to internal controls, compliance standards, and audit requirements.Your Typical day at workManage date to day operational activities.Prepare customized operational and performance reports for internal stakeholdersConduct performance analysis related to B2B Complaints and monitor and track B2B portal efficiency.Monitor, track, and follow up on bug fixes, feature enhancements, and system updates with technology teams.Identify system issues, perform Root Cause Analysis (RCA), and coordinate with L3 development teams for resolution.Provide manual troubleshooting and workaround support in scenarios where automated processes failValidate business requirements, prepare test scenarios, and ensure production readiness before go-live.Manage change impacts and ensure smooth rollout of releases with minimal disruption to B2B customers and channels.What we are looking for?Education:BA/BSc./BBA/ BBA (IT), BS (IT)Work experience:1 – 2 years relevant experience on BSS applications. Hands-on experience on CRM/Billing systems B2B value chain is a plus.Potential Career PathPotential to grow vertically and laterally based on aspirations and experience.Functional Skills / Knowledge AreasStrong analytical and problem-solving skillsGood understanding of digital portals and operational workflowsAbility to work with cross-functional teams (Technology, B2B, Finance, etc.)Proficiency in Excel, reporting tools, and basic data analysisStrong communication and coordination abilitiesAttention to detail and ability to manage multiple tasks simultaneouslyWhy should you join Telenor?At Telenor Pakistan, we’re more than just a workplace-we’re a community where learning and growth are at the core of everything we do. We provide a platform that nurtures your professional and personal development, empowering you to excel in your chosen field and realize your potential in a dynamic, collaborative environment. As an equal opportunity employer, we celebrate diversity and inclusivity, fostering an open and flexible environment where new ideas are welcomed.As a learning organization, we value curiosity and innovation, encouraging hands-on experiences and continuous growth. Our culture, built on Telenor’s four guiding behaviors, sets us apart:Always Explore: We believe growth is achieved through daily learning. We encourage you to challenge norms, embrace curiosity, experiment, and learn from every step.Create Together: We know that diverse teams yield the best solutions. By bringing together varied perspectives, we support, share, and help each other succeed.Keep Promises: Trust is essential to all relationships. We take ownership and pride in delivering with accuracy and integrity.Be Respectful: We prioritize empathy and respect, meeting everyone at eye level, listening intently, and showing care.Join us to be mentored, empowered, and inspired and become part of a team that positively impacts over 40 million lives every day! Last Date to Apply: 27th December, 2025 Employment Type: Grade: Location: