Customer Service Specialist- US at Abacus | Lahore

Job Description:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.). ResponsibilitiesEngage with customers to provide accurate information and timely support for inquiries, concerns, and service requests.Build and maintain strong relationships with customers to enhance service competitiveness.Track, communicate, and resolve service-related issues efficiently while ensuring customer satisfaction.Deliver a consistently positiveCustomer Experienceto maintain highQuality Assurance (QA) scores. What Were Looking ForA collaborative team player with a customer-first mindset.Strong problem-solving and communication skills, with the ability to explain technical details in simple, clear terms.Passion for delivering exceptional service and creating positive customer interactions. Job RequirementsMinimumA Levels/Intermediateor higher education.Excellent written and verbal communication in English.Ability to maintain anAmerican or neutral accent. Additional BenefitsComprehensivemedical facility.All U.S. holidaysobserved.Fixed working hoursfor better work-life balance.Attractivebonuses and incentives. Working ScheduleUS 5 days a week.Salary:100,000 PKR per month We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.). Responsibilities Responsibilities Engage with customers to provide accurate information and timely support for inquiries, concerns, and service requests.Build and maintain strong relationships with customers to enhance service competitiveness.Track, communicate, and resolve service-related issues efficiently while ensuring customer satisfaction.Deliver a consistently positiveCustomer Experienceto maintain highQuality Assurance (QA) scores.