EXECUTIVE FRAUD CONTROL at Zong Business Solutions | Isla…

Job Purpose: The role is responsible for managing Customer Care Revenue reporting and analysis in line with defined targets and KPIs, ensuring alignment with operational requirements. Additionally, the position oversees the calculation, verification, and finalization of Customer Care staff commissions. Job Responsibilities:Nationwide Revenue Dashboards: Prepare and roll out nationwide Inbound and Outbound and all channels Revenue Target Dashboards, including daily, monthly, quarterly, and yearly performance achievements.Revenue Reporting: Develop and maintain NWD daily progressive revenue reports for Inbound and Outbound teams, segmented by agents, Team Leads, and Floor Managers.Commission Management: Monthly processing, verification, and finalization of staff selling commissions.Stakeholder Coordination: Work closely with relevant stakeholders to troubleshoot and resolve system-level issues affecting reporting or revenue tracking.Data Management: Extract data from multiple platforms for archival purposes and for accurate revenue calculation for Customer Care operations.Ad-hoc Analysis: Provide management with insights such as Top-selling products, conversion ratios, progressive achievements, expected commission payouts, revenue per call, Daily MTD/QTD/YTD revenue Reporting and Customer Care revenue projections.RA Correspondence: Liaise with Revenue Assurance for sales commission verification.Reporting Automation: Design and develop new reporting templates to enhance automation, reduce manual effort, and improve the accuracy and timeliness of reports.Sales Achievement Tracking: Compile and validate end-to-end Customer Care staff sales achievements, ensuring completeness and accuracy.Additional Data Tasks: Perform data collection and extraction from various systems to support reporting, analysis, and archival requirements.Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:Minimum Bachelors Degree, Masters Degree will be preferred.Work ExperienceUp-to 3 years of experience preferably in Revenue Reporting or Data AnalysisSkills – Generic:Team WorkAdaptabilityPressure HandlingTime ManagementKnowledge of Telecom IndustryStrong CommunicationProblem-Solving SkillsSkills – Job Specific:Strong Interpersonal skillsAnalytical SkillsExcellent in MS Office suite, especially MS Excel MS PowerPointGood understanding of database conceptBasic concept of statistical analysis Nationwide Revenue Dashboards: Prepare and roll out nationwide Inbound and Outbound and all channels Revenue Target Dashboards, including daily, monthly, quarterly, and yearly performance achievements.Revenue Reporting: Develop and maintain NWD daily progressive revenue reports for Inbound and Outbound teams, segmented by agents, Team Leads, and Floor Managers.Commission Management: Monthly processing, verification, and finalization of staff selling commissions.Stakeholder Coordination: Work closely with relevant stakeholders to troubleshoot and resolve system-level issues affecting reporting or revenue tracking.Data Management: Extract data from multiple platforms for archival purposes and for accurate revenue calculation for Customer Care operations.Ad-hoc Analysis: Provide management with insights such as Top-selling products, conversion ratios, progressive achievements, expected commission payouts, revenue per call, Daily MTD/QTD/YTD revenue Reporting and Customer Care revenue projections.RA Correspondence: Liaise with Revenue Assurance for sales commission verification.Reporting Automation: Design and develop new reporting templates to enhance automation, reduce manual effort, and improve the accuracy and timeliness of reports.Sales Achievement Tracking: Compile and validate end-to-end Customer Care staff sales achievements, ensuring completeness and accuracy.Additional Data Tasks: Perform data collection and extraction from various systems to support reporting, analysis, and archival requirements. Nationwide Revenue Dashboards: Prepare and roll out nationwide Inbound and Outbound and all channels Revenue Target Dashboards, including daily, monthly, quarterly, and yearly performance achievements. Revenue Reporting: Develop and maintain NWD daily progressive revenue reports for Inbound and Outbound teams, segmented by agents, Team Leads, and Floor Managers. Commission Management: Monthly processing, verification, and finalization of staff selling commissions.