Administration Officer at Halan Microfinance Bank | Karac…

Job Summary:We are looking for a proactive and organizedAdministration Officerto manage administrative complaints and ensure smooth coordination between branches, service centers, vendors, and internal teams.Qualification Experience:Bachelors degree in Accounting, Finance, Business Administration, or related field.13 years of experience in administration, coordination, or related roles.Strong organizational and record-keeping skills.Excellent communication and follow-up abilities.Key Responsibilities:Receive administrative complaints from branches, service centers, and departments.Log complaints in the complaint management system/register with complete details.Assign complaints to relevant vendors or internal teams for resolution.Track complaint status and follow up to ensure timely closure as per SLA.Coordinate with vendors for rectification of issues related to electrical, UPS, generator, solar systems, and housekeeping services.Liaise with branch/service center staff to confirm complaint resolution and satisfaction.Maintain proper records of complaints, actions taken, and closure confirmations.Keep updated complaint trackers (open, closed, pending, overdue).File supporting documents such as emails, job cards, invoices, and service reports. Job Summary: Job Summary: We are looking for a proactive and organizedAdministration Officerto manage administrative complaints and ensure smooth coordination between branches, service centers, vendors, and internal teams. Administration Officer