Amazon Brand Manager – Client Success Manager at Full Circle Agency

Department:Client Success TeamReports To:Key Account ManagerLocation:Remote, CSTCompensation:Up to 2,000 USD/monthAbout Full Circle AgencyFounded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.Our values: integrity, transparency, client success, andrelentless accountability.We’ve also builtFC Insights- our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You’ll have tools that make you unstoppable.This Role Is NOT For You If:You wait for others to solve problemsYou make excuses when metrics miss targetsYou blame Amazon, clients, or teammates when things go wrongYou need constant hand-holding or get defensive with feedbackYou think “that’s not my job.”This Role IS For You If:You takeradical ownershipof your accounts’ success – no excusesYou see obstacles as puzzles to solve, not reasons things can’t be doneYou keep score and are motivated by hitting (and beating) targetsYou believe feedback makes you better, not defensiveYou understand high-performing teams require high-performing individualsYou want to control outcomes through preparation, strategy, and executionWhat Success Looks LikeIn your first 90 days, you will:Manage 3-5 client accounts generating 50K-500K/month on Amazon (your KAM owns the PL, you execute the strategy)Lead your POD – coordinating PPC specialists, content creators, and supply chain coordinators to deliver resultsMaintain a client retention rate of 95Identify and execute at least 2 growth opportunities per account per quarterCommunicate proactively with clients (they never have to chase you)Collaborate seamlessly with your POD and cross-functional teams to hit account goalsYou’ll be measured on:Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.Your ResponsibilitiesAccount Execution POD LeadershipExecute the growth strategy set by your Key Account ManagerManage and coordinate your POD – ensuring PPC, content, and operations specialists are aligned and executing on timeDrive revenue growth, advertising efficiency, and profitability across your accountsWhen something goes wrong, you fix it – no finger-pointing at Amazon’s algorithm, the client, or other teamsUse FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-timeHold your POD accountable to deadlines and quality standardsProduct Launches Built on Research, Not HopeLead new product launches with deep keyword research, competitive positioning, and strategic pricingConduct thorough profitability analysis before launch using FC Insights and market dataProject revenue potential, competitive landscape, and unit economics – then execute against that planCoordinate with your POD to ensure all launch elements (content, ads, inventory) are ready and executed flawlesslyYour launches should be calculated moves, not shots in the darkClient Communication (Proactive, Not Reactive)Clients should feel like you’re 3 steps ahead, not scrambling to catch upWeekly performance updates with insights, not just data dumpsIdentify problems before clients do, present solutions alongside themYou’re the primary point of contact – own the relationshipCross-Functional Collaboration POD CoordinationDirect your POD’s PPC specialist to optimize ad spend and hit ROAS targetsCoordinate with Supply Chain to prevent stockouts (because OOS kills momentum)Work with your POD’s content team to improve conversion rates through A content, images, copyEnsure seamless communication and execution across all POD membersReporting That Drives DecisionsSubmit detailed weekly/monthly reports showing what’s working, what’s not, and what you’re doing about itLeverage FC Insights dashboards to show ASIN profitability, trend analysis, and competitive shiftsUse data to tell a story: “Sales dropped 15 because of X, here’s the 3-step plan to recover by next week”Report on POD performance and how you’re optimizing team executionExperienceRequirements (Non-Negotiable)3-5 years managing Amazon Seller Central or Vendor Central accountsProven track record: Share specific results you’ve driven (revenue growth , ACOS improvements, successful launches)Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brandsExperience coordinating or leading cross-functional teams preferredAmazon ExpertiseDeep knowledge of Amazon Seller Central/Vendor CentralExperience with product launches, keyword research, competitor analysisUnderstanding of Amazon advertising (PPC, DSP preferred)Know how to read and act on Amazon’s data (not just look at it)Bonus: Experience with profitability analytics tools or Amazon data platformsMindset (This Matters More Tha

Requirements (Non-Negotiable) 3-5 years managing Amazon Seller Central or Vendor Central accountsProven track record: Share specific results you’ve driven (revenue growth , ACOS improvements, successful launches)Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brandsExperience coordinating or leading cross-functional teams preferred 3-5 years managing Amazon Seller Central or Vendor Central accounts Proven track record: Share specific results you’ve driven (revenue growth , ACOS improvements, successful launches) Experience in Account Management, Brand Management, Category Management, or Client Success for Amazon brands Experience coordinating or leading cross-functional teams preferred Amazon Expertise Deep knowledge of Amazon Seller Central/Vendor CentralExperience with product launches, keyword research, competitor analysisUnderstanding of Amazon advertising (PPC, DSP preferred)Know how to read and act on Amazon’s data (not just look at it)Bonus: Experience with profitability analytics tools or Amazon data platforms Deep knowledge of Amazon Seller Central/Vendor Central Experience with product launches, keyword research, competitor analysis Understanding of Amazon advertising (PPC, DSP preferred) Know how to read and act on Amazon’s data (not just look at it) Bonus: Experience with profitability analytics tools or Amazon data platforms Mindset (This Matters More Than Your Resume) Ownership mentality: You control what you can control, and you find ways to control moreSolutions-focused: Problems are just unfinished solutionsCoachable: You seek feedback and apply it immediatelyTeam player with individual accountability: We win together, but you own your executionResults-driven: You’re motivated by scorecards, metrics, and hitting targetsLeadership without authority: You can get people to perform without being their direct manager Ownership mentality: You control what you can control, and you find ways to control more Solutions-focused: Problems are just unfinished solutions Coachable: You seek feedback and apply it immediately Team player with individual accountability: We win together, but you own your execution Results-driven: You’re motivated by scorecards, metrics, and hitting targets Leadership without authority: You can get people to perform without being their direct manager Communication Availability Excellent English (written and verbal) – you’ll communicate directly with US-based clientsFull-time availability: 40 hrs/week in CST timezoneComfortable on video calls, Slack, and written communicationAble to lead meetings, delegate tasks, and follow up on commitments Excellent English (written and verbal) – you’ll communicate directly with US-based clients Full-time availability: 40 hrs/week in CST timezone Comfortable on video calls, Slack, and written communication Able to lead meetings, delegate tasks, and follow up on commitments Examples of Real Results We’ve Driven for Clients Beauty brand: 0 to 1,000,000 in 56 daysMedical Supplies Equipment: 0 to 500K in less than 120 daysHealth Wellness brand: 120K/month to 340K/month in 6 months (183 growth)Home goods client: Reduced ACOS from 42 to 28 while increasing revenue 31Supplement brand recovery: Restored 200K/month in revenue within 3 weeks after hijacker attack Beauty brand: 0 to 1,000,000 in 56 days Medical Supplies Equipment: 0 to 500K in less than 120 days Health Wellness brand: 120K/month to 340K/month in 6 months (183 growth) Home goods client: Reduced ACOS from 42 to 28 while increasing revenue 31 Supplement brand recovery: Restored 200K/month in revenue within 3 weeks after hijacker attack Your job is to create stories like these for your accounts. Why Join Full Circle Agency? Competitive Compensation Flexibility Salary: Up to 2,000 USD/monthRemote: Work from anywhere in CST-aligned timezoneProfessional Development: Learn from a team managing 40 brands and 150M in Amazon sales Salary: Up to 2,000 USD/month Remote: Work from anywhere in CST-aligned timezone Professional Development: Learn from a team managing 40 brands and 150M in Amazon sales Tools That Give You an Unfair Advantage Access to FC Insights, our proprietary software platform for ASIN-level profitability trackingReal-time competitive intelligence and market dataTechnology stack that puts you ahead of 95 of Amazon managersPOD structure that gives you dedicated specialists (you’re not doing this alone) Access to FC Insights, our proprietary software platform for ASIN-level profitability tracking Real-time competitive intelligence and market data Technology stack that puts you ahead of 95 of Amazon managers POD structure that gives you dedicated specialists (you’re not doing this alone) High-Performance Culture Work with people who care about winning, not making excusesGrowth Opportunity: Top performers move into Key Account Manager and leadership rolesTeam that celebrates solutions, not complaintsWork within a structured POD

📊 Experience Required: Not Applicable

⭐ Seniority Level: Not Applicable

🎯 Job Function: Marketing and Sales

See who Full Circle Agency has hired for this role

🏭 Industries: Advertising Services

👥 Number of Applicants: 113

📅 Posted Date: December 17, 2025