E-commerce Sales Customer Service Representative Remote (Brand Concierge)AtTalentPop App, we are dedicated to helping high-growth e-commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe thatsuperior service is the ultimate sales strategy.We are looking for a results-drivenE-commerce Sales Customer Service Representative. This vital hybrid role focuses on providing world-class support while actively identifying and closing sales opportunities, boosting the profitability of the brands we partner with.If you are a talented self-starter who excels at building customer loyalty and driving sales targets in a fast-paced e-commerce environment, we want to hear from you!Key Responsibilities: Service, Sales, and SuccessYour daily focus will be maximizing both customer experience (CX) and sales metrics:Sales Conversion: Proactively engage customers to identify sales opportunities, executing upselling, cross-selling, and product bundling to maximize the Average Order Value (AOV).Revenue Recovery: Implement targeted efforts for abandoned cart assistance and manage subscription recovery and winback campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).Customer Advocacy: Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.Order Excellence: Efficiently manage all post-purchase and order-related concerns (tracking, returns, and exchanges) to ensure a seamless experience that encourages immediate repeat purchases.Data Entry Reporting: Accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.Candidate RequirementsMandatory Experience: 1 year of proven remote/online sales and customer support experience is essential.E-commerce Proficiency: Must be comfortable and experienced with the sales-focused aspects of e-commerce support (e.g., upselling, managing subscription issues, driving sales conversion).Communication Persuasion: Outstanding verbal and written communication skills with a natural ability to quickly build rapport and convert conversations into sales.Tech Savvy: Familiarity with e-commerce platforms like Shopify and key customer engagement/CRM software is a significant advantage.Work Environment: Must be a highly motivated self-starter comfortable thriving in a remote, high-performance setting.Technical Setup Requirements (Remote)A dedicated personal computer or laptop (i5 processor or modern equivalent).A stable, high-speed internet connection (minimum 15 Mbps download and upload speed).A quiet, professional workspace suitable for conducting clear, uninterrupted calls.Why Join TalentPop App?Incentive Pay: Opportunity to earn commissions and performance bonuses in addition to your base salary.Work Flexibility: 100 permanent work-from-home setupzero commute required.Benefits: Comprehensive health coverage (HMO or monthly stipend) and paid time off.Growth: Clear paths for career advancement and professional skill development within a supportive team.APPLICATION FAST-TRACK: IMMEDIATE ACTION REQUIRED!To ensure your application is reviewed directly by the Recruitment Team,you MUST follow these critical steps exactly.Applications that do not follow these instructionsWILL NOT be reviewed.Select Position: When applying, please choose Brand Concierge from the list of available roles.Enter Code: In the application form, you must enter the unique code ECSR in the designated application code field.Ready to be the revenue-driving force behind top E-commerce brands? Apply now to become our next E-commerce Sales Customer Service Representative! TalentPop App superior service is the ultimate sales strategy. E-commerce Sales Customer Service Representative Sales Conversion: Proactively engage customers to identify sales opportunities, executing upselling, cross-selling, and product bundling to maximize the Average Order Value (AOV).Revenue Recovery: Implement targeted efforts for abandoned cart assistance and manage subscription recovery and winback campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).Customer Advocacy: Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.Order Excellence: Efficiently manage all post-purchase and order-related concerns (tracking, returns, and exchanges) to ensure a seamless experience that encourages immediate repeat purchases.Data Entry Reporting: Accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.