Position Summary:As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.Key Duties and Responsibilities:Provide advanced technical support to clients, addressing complex hardware, software, and network issuesTroubleshoot and resolve escalated incidents and service requests efficientlyReporting to a client site for support when neededTake a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliabilityImplement and oversee routine maintenance tasks, updates, and system optimizationsLead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measuresMentor and guide Level I engineers in troubleshooting and resolution processesContribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementationsMaintain comprehensive documentation of client environments, configurations, and support proceduresActively contribute to the development of the knowledge base and training materialsCollaborate directly with clients to understand their technical needs and provide proactive solutionsCommunicate effectively with clients, providing status updates, technical information, and recommendationsPerform any additional job duties as requested by management to contribute to the overall success of the organizationRequirementsRequired Skills and Abilities for Network Engineer Tier 2Proven hands-on network engineering experienceAdvanced knowledge of routing, switching, Firewalls and Wireless technologiesDeep understanding of networking protocolsSolid understanding of OSI or TCP/IP modelExperience with network diagnostic, monitoring, and analysis tools – 3 yearsWorking knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 yearsAbility to work independently and as part of a teamStrong problem-solving skills and attention to detailExcellent communication and documentation skillsAbility to manage multiple clients and prioritize tasks effectivelyEducation and Experience:3 years’ experience in a technical support role, preferably in a Managed Service Provider environmentRelevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) – DesirableExperience with troubleshooting complex hardware, software, and network issuesFamiliarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure) Key Duties and Responsibilities: Provide advanced technical support to clients, addressing complex hardware, software, and network issuesTroubleshoot and resolve escalated incidents and service requests efficientlyReporting to a client site for support when neededTake a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliabilityImplement and oversee routine maintenance tasks, updates, and system optimizationsLead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measuresMentor and guide Level I engineers in troubleshooting and resolution processesContribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementationsMaintain comprehensive documentation of client environments, configurations, and support proceduresActively contribute to the development of the knowledge base and training materialsCollaborate directly with clients to understand their technical needs and provide proactive solutionsCommunicate effectively with clients, providing status updates, technical information, and recommendationsPerform any additional job duties as requested by management to contribute to the overall success of the organization Provide advanced technical support to clients, addressing complex hardware, software, and network issues Troubleshoot and resolve escalated incidents and service requests efficiently