The Remote Project Manager (PM) is the operational leader responsible for planning, coordinating, and delivering client-facing technology projects with precision and technical depth. This role requires a Project Manager who is not only strong in organization and communication, but who also brings a high level of technical understandingcapable of engaging confidently with engineers, validating technical designs, anticipating technical risks, and ensuring deliverables meet GXA’s standards.The Remote PM works within GXA’s Service Delivery organization and plays a critical role in implementing infrastructure upgrades, network projects, cloud migrations, cybersecurity deployments, onboarding initiatives, and system modernization efforts. While this role does not perform hands-on engineering on production systems, the PM must possess the technical knowledge to interpret engineering requirements, understand architecture decisions, evaluate project feasibility, and guide clients through technical discussions.The PM ensures projects progress smoothly by maintaining alignment across teams, monitoring schedules, managing dependencies, and keeping all stakeholders informed. This includes maintaining awareness of project budgets, resource allocation, and billable activities so that financial performance remains accurate and predictable throughout the project lifecycle. The PM helps remove barriers, keeps tasks moving, and ensures that both timelines and financial milestones stay on track.The Remote PM also plays a key role in identifying opportunities to streamline workflows and automate routine project activities, ensuring the delivery process becomes increasingly efficient, consistent, and scalable over time.Success in this role requires disciplined project execution, strong technical aptitude, financial awareness, clear communication, and the ability to drive alignment across cross-functional engineering teams. The PM is the orchestrator who ensures projects are delivered predictably, accurately, and with the technical rigor GXA is known for.Core Traits PersonalityStructured Organized – Keeps complex project details in order; follows defined processes; thrives in a systemized workflow.Detail-Oriented – Ensures tasks, dependencies, milestones, and documentation are accurate and fully tracked.Strong Communicator – Explains timelines, risks, and decisions clearly to clients, leadership, and technical staff.Relationship-Driven – Builds productive working relationships with clients and internal teams.Calm Under Pressure – Maintains clarity and control when managing multiple high-priority projects.Proactive Coordinator – Anticipates issues, removes blockers, escalates appropriately, and keeps momentum.Accountable Independent – Manages work with limited supervision; owns deadlines and outcomes.Automation-Minded – Naturally seeks out inefficiencies and applies creativity and technical understanding to automate and optimize recurring project tasks.The ideal Project Manager is not a passive coordinatorthey are the driving force behind project clarity, momentum, and precision. They thrive in dynamic environments where timelines matter, resources must be aligned, and technical details influence every decision. They anticipate roadblocks, create structure, and keep teams focused on the right priorities.They bring clarity to both clients and engineers, translating technical decisions into actionable plans and ensuring everyone moves forward with the same understanding. They safeguard timelines, budgets, and expectations while guiding stakeholders through each phase of the project. Their presence reduces uncertainty, supports accurate billing, and creates a seamless project journey from kickoff to completion.What You Are Responsible ForProject Planning Technical UnderstandingTranslate technical requirements, engineering designs, and client needs into clear project plans, schedules, and milestones.Ensure scope, dependencies, risks, and resource needs are fully understood before execution begins.Participate in technical discussions to validate feasibility, identify gaps, and ensure decisions align with GXA standards.Build structured project roadmaps that support predictable delivery and accurate billing.Project Execution Delivery ManagementDrive daily project momentum by tracking tasks, monitoring progress, and removing blockers.Coordinate efforts across engineers, provisioning, security, vITM/vCIO, procurement, and centralized services to maintain alignment.Maintain strong control over timelines, scope, and financial accuracy throughout each phase of the project.Ensure billable work, milestones, and resource utilization are captured accurately in Autotask.Client Communication Experience ManagementServe as the primary point of coordination for clients throughout the project lifecycle.Communicate expectations, risks, decisions, timelines, and changes clearly and proactively.Facilitate client understanding of technical decisions