Customer Success Manager at TEKHQS | Lahore

About The JobWe are seeking aCSM Project Manager (Logistics SaaS)to lead and deliver projects that directly impact our existing and onboarded customers. This role sits at the intersection of Customer Success, Customer Service, Operations, Product, and Engineering, ensuring seamless execution of initiatives that improve customer experience, retention, and operational efficiency.The ideal candidate has strong experience managing projects in a SaaS environment, particularly those supporting customer-facing teams, process improvements, and system enhancements. A solid understanding of logistics or supply chain operations is highly preferred, along with the ability to translate customer and operational needs into clear, actionable project requirements.You will be responsible for managing scope, timelines, dependencies, and risks while driving alignment across stakeholders. This role requires excellent communication skills, a customer-first mindset, and hands-on experience with modern project management tools and Agile or hybrid methodologies.Experience3 years of experience in a Project Manager or similar roleExperience supporting Customer Service, Customer Success, or Account Management teams in a SaaS environmentExperience managing projects impacting existing/onboarded customers, including process improvements and system enhancementsExperience working cross-functionally with Customer Service, Operations, Product, and Engineering teamsPreferred Industry KnowledgeWorking knowledge of logistics, freight, trucking, or supply chain operationsFamiliarity with logistics SaaS platforms and customer service workflowsEducationBachelors degree in Business, Information Technology, Computer Science, EngineeringProject Management SkillsAbility to manage project scope, timelines, priorities, risks, and dependenciesExperience with Agile or hybrid project management methodologiesProficiency with project management tools (Jira, Asana, ClickUp, Monday, or similar)Strong documentation and reporting skillsTechnical Systems KnowledgeUnderstanding of SaaS platforms, internal tools, and system integrationsExperience with CRM, ticketing, or customer support systemsAbility to translate customer service and operational needs into clear project requirementsCommunication Customer FocusStrong written and verbal communication skillsAbility to collaborate closely with frontline customer service teamsExperience leading meetings, managing stakeholders, and driving alignmentStrong customer-first mindset focused on retention and service quality About The Job C SM Project Manager (Logistics SaaS)