Customer Support Specialist at Topnotch Furnishers | Isla…

We are looking for a dedicated and customer-focusedCustomer Support Specialistto join our team. In this role, you will provide professional phone and email support to our customers in UK, ensuring timely resolution of queries, complaints, and service requests. You will also manage customer orders, handle data entry, upload order details into our internal system, and coordinate dispatch and delivery tracking.This position requires excellent communication skills, strong proficiency in Excel, and prior experience in a customer support environment. The ideal candidate must be organised, detail-oriented, and capable of handling multiple tasks efficiently.Key Responsibilities:Provide phone and email support to international (UK) clients.Resolve customer queries, complaints, and disputes professionally.Manage order processing including uploading orders and tracking dispatch.Maintain accurate customer information and documentation.Prepare reports and spreadsheets using MS Excel.Communicate with internal teams to ensure smooth operations.Required Skills Experience:Minimum 1 year experience in customer support or related role.Excellent written and spoken English communication skills.Strong knowledge of MS Excel and database entry.Problem-solving attitude and strong customer service mindset.Ability to multitask and work under deadlines.Location:Islamabad I-10/3Working Days Timing:Monday to Friday:OnsiteSaturday Sunday:Remote support as neededIf you are ready to work in a dynamic and professional environment and want to grow your career in customer support, we encourage you to apply! We are looking for a dedicated and customer-focusedCustomer Support Specialistto join our team. In this role, you will provide professional phone and email support to our customers in UK, ensuring timely resolution of queries, complaints, and service requests. You will also manage customer orders, handle data entry, upload order details into our internal system, and coordinate dispatch and delivery tracking. Customer Support Specialist This position requires excellent communication skills, strong proficiency in Excel, and prior experience in a customer support environment. The ideal candidate must be organised, detail-oriented, and capable of handling multiple tasks efficiently.