Data Analyst – Supply Chain Operations at ibex

ibex, for one of its global clients, is currently hiring forAnalyst, Supply Chain Operationsrole.The role is responsible for owning the day-to-day delivery of keyoperational processeswithin theNon-Mobile Supply Chain, covering product categories such as laptops, tablets, TVs, white goods, and general consumer electronics. The position supportsOperations Managersby enhancing existingoperational processes, identifying opportunities to streamline workflows, and taking ownership of improvement plans tosupport volume growth,operational efficiency,andvendor centralization.Key ResponsibilitiesOwn and manage day-to-day Non-Mobile Supply Chain processes to ensure a seamless customer claims experience, including resolving client escalations and supporting vendors with unforeseen issues.Design, maintain, and improve processes that deliver an optimal claims experience for customers across all Non-Mobile categories.Maintain KPI analysis and tracking dashboards for Non-Mobile service delivery, including service cost and outcome analysis, while contributing to ongoing improvements in reporting tools.Conduct ad hoc commercial and operational analysis using data sources such as Excel, SQL, and other analytical tools.Work closely with the Non-Mobile Vendor Management team to ensure processes are consistent, scalable, and optimized for cost and efficiency across all product categories, including support with Vendor and Partner QBRs.Identify operational weaknesses across service delivery and cost performance to support long-term strategy and short-term operational goals.Partner with contact centers to implement and manage changes to agent and operator-level processes.Collaborate with the Technical Team to identify improvements or errors within existing vendor integrations.Work alongside vendors to design, update, and deliver key processes while addressing issues impacting customer service.Update and maintain a holistic list of SQT device SKU listings.Skills, Experience KnowledgeBachelors degree in supply chain, Data Analytics, Computer Science, or a related field.23 years experience as a Data Analyst (preferably inSupply Chain domain).Strong analytical skills with the ability to interpret large datasets and deliver actionable insights.Self-driven, proactive, detail-oriented, and outcome-focused, with a strong ability to work collaboratively as part of a team.Experience managing operational processes and delivering operational efficiency improvements.Experience working with international and remote teams.Fluency in English with strong PowerPoint presentation capabilities.Advanced knowledge of Excel, SQL, and Salesforce.Preferred Technical ExpertiseExperience with Power BI, Tableau, and API integrations.Python and data scraping capabilities. ibex, for one of its global clients, is currently hiring forAnalyst, Supply Chain Operationsrole.The role is responsible for owning the day-to-day delivery of keyoperational processeswithin theNon-Mobile Supply Chain, covering product categories such as laptops, tablets, TVs, white goods, and general consumer electronics. The position supportsOperations Managersby enhancing existingoperational processes, identifying opportunities to streamline workflows, and taking ownership of improvement plans tosupport volume growth,operational efficiency,andvendor centralization. ibex Analyst, Supply Chain Operations .