Executive Campaign Management at PTCL.Official

ARE YOU READY TO RISE WITH PTCL GROUPWe are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation Change Management.PTCL Group actively cultivates an inclusive diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.PTCL Group Vision Values:With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:Be ResilientThink BigWin Every BattleValue SuccessIN THIS ROLE YOU WILLUtilize customer information assets within the organization using Business Intelligence and Analytics technology to support business requirements.Run CVM Churn Campaigns through EVAM CMS.Use BI tools in accordance with the PTCLs business objectives.Supporting in timely update of CVM Churn offer matrix.Furnishing Adhoc reports on immediate basis as and when required.Supporting in new CVM Churn report development.Managing RFCs relating to CVM/Churn requirements.Managing AI Models for improving campaigns efficiency.Support in all sort of customer and product analysis.Providing timely support with regards to CVM/Churn incentive processing.Liasoning with IT Billing, BI, Customer Care, Contact Center, e, Regional, Segments and Finance teams for seamless operations of CVM BusinessHOW CAN YOU EXPRESS YOUR TALENTImplement targeted upsell and cross- sell campaigns to achieve an increase in fixed broadband revenue within the next year.Implement customer feedback surveys and suggestion programs Analyze feedback data to identify areas for improvement.Standardize operational processes to ensure consistency, reduce errors, and improve overall efficiency in day-to- day processes.Optimize communication channels for upsell and cross-sell campaigns to maximize reach and effectiveness.Identify products/services with the highest upsell and cross-sell potential. Create personalized and targeted messaging for each customer segment with customized artworks and shouts for each segment.Reduce the churn rate by identifying at-risk customers, addressing their pain points, and implementing targeted retention strategies. By enhancing customer satisfaction and loyalty.WHAT YOU NEED TO BE SUCCESSFULQualificationMinimum Bachelors degree required.Experience:1 to 2 years of relevant experience.Technical Competencies:Campaign Management SystemSQLMS OfficePTCL Group’s family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career. ARE YOU READY TO RISE WITH PTCL GROUP ARE YOU READY TO RISE WITH PTCL GROUP We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation Change Management. PTCL Group actively cultivates an inclusive diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.