L2 Support Intern at Pakistan Single Window (PSW)

Assist in diagnosing and resolving customer issues escalated from Level 1 supportCollaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problemsMaintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actionsMonitor system alerts and identify recurring problems to support long-term fixesParticipate in knowledge-base creation by documenting solutions, FAQs, and process updatesContribute to internal process improvement initiatives to increase efficiency within the support functionProvide timely updates to users and ensure high customer satisfaction through effective communicationRequirementsBachelor’s degree in Computer Science, Software Engineering, IT, or a related fieldGood understanding of SQL and databases, including basic queries, troubleshooting, and data analysisFamiliarity with web applications, APIs, operating systems, and basic networking conceptsStrong analytical and problem-solving skills with the ability to break down complex issuesBasic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platformsExcellent verbal and written communication skills to interact effectively with clients and internal teamsAbility to manage multiple tasks, prioritize effectively, and work in a fast-paced environmentEagerness to learn, adapt, and grow in a technical support role Assist in diagnosing and resolving customer issues escalated from Level 1 supportCollaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problemsMaintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actionsMonitor system alerts and identify recurring problems to support long-term fixesParticipate in knowledge-base creation by documenting solutions, FAQs, and process updatesContribute to internal process improvement initiatives to increase efficiency within the support functionProvide timely updates to users and ensure high customer satisfaction through effective communication Assist in diagnosing and resolving customer issues escalated from Level 1 support Collaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problems Maintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actions

Bachelor’s degree in Computer Science, Software Engineering, IT, or a related fieldGood understanding of SQL and databases, including basic queries, troubleshooting, and data analysisFamiliarity with web applications, APIs, operating systems, and basic networking conceptsStrong analytical and problem-solving skills with the ability to break down complex issuesBasic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platformsExcellent verbal and written communication skills to interact effectively with clients and internal teamsAbility to manage multiple tasks, prioritize effectively, and work in a fast-paced environmentEagerness to learn, adapt, and grow in a technical support role Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field Good understanding of SQL and databases, including basic queries, troubleshooting, and data analysis Familiarity with web applications, APIs, operating systems, and basic networking concepts Strong analytical and problem-solving skills with the ability to break down complex issues Basic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platforms Excellent verbal and written communication skills to interact effectively with clients and internal teams Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment Eagerness to learn, adapt, and grow in a technical support role

📊 Experience Required: Internship

⭐ Seniority Level: Internship

🎯 Job Function: Other

See who Pakistan Single Window (PSW) has hired for this role

🏭 Industries: IT Services and IT Consulting

👥 Number of Applicants: 25

📅 Posted Date: December 16, 2025