Officer Onboarding & Servicing (Mashreq Bank Pakistan) at Mashreq

Job PurposeThe incumbent holds a pivotal role in the onboarding journey of digital banking excellence. Responsibilities encompass:Managing the Onboarding Team, with a primary focus on the effective management of Account Opening and subsequent Account Maintenance processes. Ensure strict adherence to Standard Operating Procedures (SOPs) and regulatory requirements while actively contributing to the ongoing digitization efforts.Assume responsibility for the day-to-day operations of the team. Provide guidance and mentoring to staff, fostering a culture of continuous learning and development. Building an expert team is essential to play an effective role in establishing a robust digital banking presence in Pakistan.Key Result Areas Oversee and control the end-to-end process of Account Opening and subsequent Account Maintenance within the department, ensuring operational efficiency and zero complaints. Embrace a tech-savvy approach to streamline digital banking processes. Maintain up-to-date knowledge within the department, fostering a deep understanding of the regulatory and policy in digital banking environment. Stay abreast of relevant knowledge areas to facilitate the execution of fully compliant digital banking transactions. Collaborate with various stakeholders to ensure the swift closure of Audit Findings, whether they are external, internal, or regulatory in nature. Contribute to the development and execution of Corrective Action Plans to enhance digital banking compliance. Facilitate the seamless handling of all queries by department teams, adhering to assigned Turnaround Times (TATs) or reasonable response times. Leave no query related to assigned responsibilities unresolved or unattended, promoting customer satisfaction in digital banking services. Maintain discipline within the department and uphold office decorum. Address and resolve any identified work or behavior-related issues or conflicts that may arise, fostering a harmonious work environment essential for digital banking success.Participate in the new product and service process, ensuring that customer onboarding issues are thoroughly considered. Take appropriate and sustained actions in response to issues identified in regulatory examinations, internal audits, and control testing to enhance digital banking services.Knowledge Skills and ExperienceIn this digital banking domain, the ideal candidate possesses a well-rounded skill set and extensive experience. Key qualifications and attributes include: Bachelor’s degree in Finance, Business Administration, Banking, or a related field. Possess 2-4 years of banking experience, particularly in Client Onboarding, KYC, Client lifecycle processes and related functions, within the digital banking landscape. Previous role as a maker role would be a plus. Demonstrate an excellent understanding of Account Opening Documentation, crucial for ensuring smooth digital banking transactions. Display exceptional interpersonal skills, including team management, decision-making process, and effective communication abilities. These skills foster collaboration and innovation within the digital banking team. Meticulous attention to detail to ensure accuracy in customer data entry and application processing. Ability to collaborate with Checkers, Compliance teams, and other stakeholders to address issues and ensure compliance. Ability to adapt to changes in banking processes, technology, and customer onboarding requirements. Be comfortable with using data-driven insights to manage and optimize digital banking operations, aligning with the data-driven approach in the digital banking landscape. Job Purpose Job Purpose The incumbent holds a pivotal role in the onboarding journey of digital banking excellence. Responsibilities encompass: Managing the Onboarding Team, with a primary focus on the effective management of Account Opening and subsequent Account Maintenance processes. Ensure strict adherence to Standard Operating Procedures (SOPs) and regulatory requirements while actively contributing to the ongoing digitization efforts.

📊 Experience Required: 2-4 years of banking experience

⭐ Seniority Level: Entry level

🎯 Job Function: Finance

See who Mashreq has hired for this role

🏭 Industries: Banking

👥 Number of Applicants: Over 200

📅 Posted Date: December 16, 2025