Product Analyst at ACE Money Transfer

About Us:We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.As we scale our EMI and remittance operations amid 2025’s fintech landscapemarked by real-time payments, embedded finance, blockchain integration, and sustainability initiativeswe are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.Position SummaryWe are looking for a Product Analyst to support the enhancement of ACEs digital money transfer products by working closely with cross-functional teams, conducting user journey audits, and analysing user behaviour to identify improvement opportunities. The role involves testing new app and website releases, documenting product requirements, maintaining detailed product specifications, and assisting with incident logging and escalation. The Product Analyst will collaborate with internal teams to address user challenges, perform structured product research, benchmark industry standards, and provide insight-driven recommendations that contribute to optimisation, innovation, and roadmap planning. This position requires strong analytical thinking, clear communication, and a customer-focused product mindset to help deliver seamless and reliable digital experiences.Key ResponsibilitiesCross-Functional Product SupportSupport cross-functional teams in Product, Design, and Development to enhance money transfer experiences and servicesCollaborate with UI/UX designers to improve user experience across ACE’s app and websiteParticipate in sprint planning and assist in coordinating tasks with technical teamsUser Journey Audits and TestingPerform monthly audits of the app and website by executing key use cases to ensure end-to-end reliabilityTest new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirementsProvide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teamsData and Behaviour AnalysisAnalyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiativesReview funnels to identify drop-offs, friction points, and areas for improvementCreate user cohorts and segmented funnels to understand behavioural patternsInterpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeysDocumentation and ReportingAssist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product SpecialistPrepare, update, and maintain detailed use cases for all major product flowsSupport in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directedDocument research findings or behavioural insights to support product decision-makingIncident Logging and EscalationAttend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issuesLog and escalate product-related incidents promptly to the Product Specialist or Product LeadCoordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validationCollaboration and CoordinationCollaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiativesEnsure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product LeadProduct Research, Insights, and InnovationConduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planningPerform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancementsBenchmark ACEs mobile app and website against

Cross-Functional Product Support Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and servicesCollaborate with UI/UX designers to improve user experience across ACE’s app and websiteParticipate in sprint planning and assist in coordinating tasks with technical teams Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and services Collaborate with UI/UX designers to improve user experience across ACE’s app and website Participate in sprint planning and assist in coordinating tasks with technical teams User Journey Audits and Testing Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliabilityTest new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirementsProvide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliability Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements Provide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams Data and Behaviour Analysis Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiativesReview funnels to identify drop-offs, friction points, and areas for improvementCreate user cohorts and segmented funnels to understand behavioural patternsInterpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiatives Review funnels to identify drop-offs, friction points, and areas for improvement Create user cohorts and segmented funnels to understand behavioural patterns Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys Documentation and Reporting Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product SpecialistPrepare, update, and maintain detailed use cases for all major product flowsSupport in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directedDocument research findings or behavioural insights to support product decision-making Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product Specialist Prepare, update, and maintain detailed use cases for all major product flows Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed Document research findings or behavioural insights to support product decision-making Incident Logging and Escalation Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issuesLog and escalate product-related incidents promptly to the Product Specialist or Product LeadCoordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issues Log and escalate product-related incidents promptly to the Product Specialist or Product Lead Coordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation Collaboration and Coordination Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiativesEnsure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiatives Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead Product Research, Insights, and Innovation Conduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planningPerform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancementsBenchmark ACEs mobile app and we

📊 Experience Required: 02 years of experience

⭐ Seniority Level: Mid-Senior level

🎯 Job Function: Research, Analyst, and Information Technology

See who ACE Money Transfer has hired for this role

🏭 Industries: Internet Publishing

👥 Number of Applicants: 46

📅 Posted Date: December 16, 2025