Project Manager I at Prime System Solutions | Lahore

Department:Professional ServicesEmployment Type:Full TimeLocation:Lahore/IslamabadDescriptionWe are seeking a proactive, organized, and people-savvy Project Manager I (Level 1) to join our team and help deliver exceptional results across a portfolio of technical projects. If you’re passionate about customer service, eager to learn, and ready to thrive in a Managed Services Provider (MSP) environment-this role is for you.Key Responsibilities:Manage a portfolio of 25 concurrent IT projects of varying complexity and durationServe as the primary point of contact for clients and internal engineering teams; ensure timely, clear, and confident communicationCreate and maintain project documentation, schedules, and updates using task management toolsMonitor project budgets; understand margin, leakage, and scope creep, and take action to mitigate risksTranslate technical concepts into business-friendly language for clients; facilitate non-technical client understandingFoster client trust and satisfaction through professional conduct, responsiveness, and issue resolutionCollaborate effectively with technical teams and project coordinators to drive delivery excellenceApply analytical thinking to identify patterns in project risk or bottlenecks; escalate systemic issues appropriatelySupport a culture of continuous improvement, contributing to internal process refinements and best practice sharingDemonstrate a learning mindset by deepening understanding of infrastructure concepts and project delivery techniquesRequirementsRequired:Associates degree in a related field or 1 to 3 years minimum experience managing IT projectsCAPM, APM, or equivalent certification or demonstrated project management capabilityExperience in a Managed Services Provider (MSP) or similar IT services environmentStrong written and verbal communication skills with the ability to confidently engage stakeholdersFoundational understanding of project financials and their connection to delivery actionsHigh proficiency in time management, organization, and task trackingPreferred:Exposure to or certification in Lean or Six Sigma methodologiesFamiliarity with common project infrastructure elements and comfort working alongside technical stakeholders Department: Employment Type: Location: Description