System Engineer (Support) – I at Pakistan Single Window (…

Assist all employees with any computer or IT related issuesCreate, add and modify user accounts and services across our various cloud platformsAssist users over the phone, in-person, and remotelyAdministration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardwareOffice365 support setting up devices and email clients, tablets, mobile phones, and computersConfigure, deploy, and relocate desktops, laptops, printers, and any other related devicesManage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practicesIdentify, troubleshoot, resolve, and document end-user system issues requestsEnsure all requests are resolved promptly and with high-quality resultsAble to write technical documentation for configurations and proceduresWell versed with LAN cabling and equipment installationOpen and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etcIT related equipment’s inventory management reconciliation with financeIT end user hardware warranty / maintenance managementRequirementsBachelor’s degree in computer science, information technology, Electrical or computer engineering, computer programming, or similar0-1 year experience in a similar roleExperience in the set-up, configuration, and use of computer hardware, software, and networksAbility to communicate technical issues to technical and non-technical employeesProficient in troubleshooting and supporting Windows 10/11, and Office 365, end point protectionQuick analytic response to resolve issues in any situationAble to work in a fast-paced environmentAdvanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)Basic understanding of Cloud Solutions Cloud ComputingKnowledge of wireless networks, set up maintenance and troubleshootingKnowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and softwareExperience providing remote support via phone and remote-control applications desiredBenefitsCompetitive salaryFuel CardHealth benefitsProfessional development opportunitiesInclusive work culture much more Assist all employees with any computer or IT related issuesCreate, add and modify user accounts and services across our various cloud platformsAssist users over the phone, in-person, and remotelyAdministration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardwareOffice365 support setting up devices and email clients, tablets, mobile phones, and computersConfigure, deploy, and relocate desktops, laptops, printers, and any other related devicesManage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practicesIdentify, troubleshoot, resolve, and document end-user system issues requestsEnsure all requests are resolved promptly and with high-quality resultsAble to write technical documentation for configurations and proceduresWell versed with LAN cabling and equipment installationOpen and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etcIT related equipment’s inventory management reconciliation with financeIT end user hardware warranty / maintenance management Assist all employees with any computer or IT related issues Create, add and modify user accounts and services across our various cloud platforms Assist users over the phone, in-person, and remotely