Technical Support Manager at Imou | Islāmābād

We are currently searching for aTechnical Support Managerto support our business development in Pakistan.This is for our Smart Home brand IMOU (Pronounced: I-Moe).1, Who Are We?IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security Smart Home.Set up as a subsidiary of Dahua Group which is the second largest surveillance security manufacturer in the world, IMOU has been established to make smart home security technology much easier to operate/use. IMOUs product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage Cloud.Our mission is to make Smart Home more affordable, effortless to use easily accessible to our customers.Job DescriptionJob DescriptionOffline and online training work Trainees: IMOU Pakistan sales team, DT team, MDs, resellers, installers Different training scenarios: new Wi-Fi POE product launch training, CCTV solutions training, quarterly regular Product Solutions and Selling Points Training and after training testOnline technical question answering Service objects: MDs, resellers and installers Deal with typical problems: installation problems, links, video playback, etc. Processing method: Facebook, phone, chat software, email and installer appOffline technical support Service object: DT team, MDs, resellers and installers The-typical scenario: Resolve technical problems on site and resolve product quality issuesTranslation Sort out localized user guidance materials General issues, quick installation manuals in local language, and operation video shootingProduct promotion The-typical scenarios: annual customer meetings, annual new product launches, industry exhibitions Main role: product presentation, technical solutions, sample booth settingApp operation and promotion: Installer App: update the product material, promote the installer app to resellers and installersJob Requirement 3-year experience in the technical support job role Have deep knowledge in IT/CCTV/Technology products Familiar with CCTV, Smart home solution, Wi-Fi Camera industryQualifications Bachelor degree of technical or related field Good English and Urdu reading, writing and speaking Good interpersonal, written oral communication and presentation skills Customer-oriented Accustomed to frequent business trips We are currently searching for aTechnical Support Managerto support our business development in Pakistan.This is for our Smart Home brand IMOU (Pronounced: I-Moe). Technical Support Manager . 1, Who Are We?